Support
Need help with Eco Defense? Contact us by email. Please include your device (iPhone or Android), app version if known, and a short description of the issue.
Contact email
nguyenviet12apt@gmail.com
We typically respond within one to two business days.
Common topics
In-App Purchases
Gem packs and paid heroes are purchased through the Apple App Store or Google Play. If an unlock does not appear after payment, force-quit and reopen the App, then contact us with the approximate purchase time and product name.
Refunds
Apple processes App Store payments. Request refunds through Apple (reportaproblem.apple.com). For Google Play, use your Play order history. You may copy us on the request so we can check whether the unlock was granted.
Game Center / Play Games
Sign-in is optional. Achievements may appear in the App first and sync to the platform when the corresponding IDs are configured in App Store Connect or Google Play Console.
Saved progress
Progress is stored on your device. Uninstalling the App or clearing app data may remove local saves. Contact us if you used Game Center or Play Games and need help understanding what can be restored.